Job Description:

• Provide L1 & L2 level technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users.
• Coordinate with IT Helpdesk to resolve user hardware / software issues on desktops / laptops.
• Resolve problems related to network printers and escalated major printer issues.
• Interact internally/externally with all end users and customers on a daily basis to achieve department/work unit goals and initiatives.
• Assist in creating operational documents, training materials, help subsystems, user documentation and technical project documentation, as required and make recommendations on technical issues for process improvement.
• Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program & IT Standards, policies for future reference and retrieval.
• Provide daily status updates on helpdesk issues / requests and calls attended to management for review and decision making.

Required Skills & Qualifications:

• Bachelor’s Degree in IT with 3+ years UAE Experience
• Knowledge of IT Systems/Architecture
• Knowledge of IT Service Support Functions.
• Excellent English Communication Skills
• UAE Driving License (Mandatory)