Desktop Support Engineer

  • Full Time
  • Dubai

Job Description:

  • Provide L1 & L2 level technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users.
  • Coordinate with IT Helpdesk to resolve user hardware / software issues on desktops / laptops.
  • Resolve problems related to network printers and escalated major printer issues.
  • Interact internally/externally with all end users and customers on a daily basis to achieve department/work unit goals and initiatives.
  • Assist in creating operational documents, training materials, help subsystems, user documentation and technical project documentation, as required and make recommendations on technical issues for process improvement.
  • Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program & IT Standards, policies for future reference and retrieval.
  • Provide daily status updates on helpdesk issues / requests and calls attended to management for review and decision making.

Required Skills & Qualifications:

  • Bachelor’s Degree in IT with 3+ years UAE Experience
  • Knowledge of IT Systems/Architecture
  • Knowledge of IT Service Support Functions.
  • Excellent English Communication Skills
  • UAE Driving License (Mandatory)
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Opisok Ortho Clinic blends 12 years of excellence, serving 800 satisfied clients with 41 awards, and a team of 25 dedicated doctors crafting resilient journeys. Our commitment is woven into every innovation, resonating with 'We Care About You,' defining a legacy of personalized care and mobility solutions.

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